The Lok Sabha was informed that over 1 crore public grievances were received in the last five years through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The government has taken several measures to improve the accountability and efficiency of the grievance redressal mechanism.
Gujarat's Director General of Police, G S Malik, has issued a state-wide order requiring police officers to dedicate two hours daily to public grievance redressal. The directive also sets strict timelines for resolving complaints, aiming to make policing more citizen-centric and accessible.
Jammu and Kashmir has shown significant progress in addressing public grievances through the JK Samadhan portal, achieving an 88 per cent disposal rate. District administrations and key departments have played a crucial role in this achievement, with high disposal rates and positive citizen feedback.
Haryana Chief Minister Nayab Singh Saini addressed a public grievance redressal programme in Morni, Panchkula, ordering an FIR against a contractor for electricity delays and directing probes into other infrastructure issues. He emphasized timely resolution of public complaints related to electricity, water, roads, healthcare, and pensions, while also committing to improved road connectivity and upgrading health facilities in the region.
Haryana Chief Minister Nayab Singh Saini addressed a public grievance redressal programme in Morni, Panchkula, ordering an FIR against a contractor for electricity delays and directing probes into other infrastructure issues. He emphasized timely resolution of public complaints related to electricity, water, roads, healthcare, and pensions, while also committing to improved road connectivity and upgrading health facilities in the region.
Eight years after publishing a toothless handbook and compendium on citizens' charters in May 2003, the government on Wednesday took the first step of declaring its intent to bring a law for redress of grievances, but only half-heartedly. The draft unveiled is silent on the quantum of punishment to the erring public servants.
Besides, it has been decided that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of.
Over 61,000 public grievances related to a range of issues are received by the Prime Minister's Office every month, Union Minister Jitendra Singh said on Wednesday.
Haryana Chief Minister Nayab Singh Saini has warned of strict action against government officials and employees who repeatedly make citizens visit offices to get their work done. He emphasised the government's commitment to holistic development and ensuring welfare schemes reach all eligible citizens during a 'Jan Samvad' programme in Kurukshetra district.
The grievance redressal mechanism of many big e-commerce players is not up to the mark as the number of complaints received by the National Consumer Helpline has risen sharply over the last four years, Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year. "Four years back, the number of complaints pertaining to e-commerce transactions was 8 per cent of the total complaints.
Delhi Lieutenant Governor Taranjit Singh Sandhu highlighted the transformative potential of artificial intelligence in enhancing urban governance. He stressed that AI can address complex administrative challenges, improve efficiency in areas like traffic management and environmental monitoring, and shift governance towards an intelligence-driven model, provided it is human-centric and reflects India's diverse context.
The Supreme Court of India has directed all states and Union territories to operationalise a single helpline number '112' for emergency responses and establish a functional good samaritan grievance redressal system within three months, emphasising that the right to trauma care is an integral part of the right to life.
CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.
The Centre has notified draft rules for the Viksit Bharat - Guarantee for Rozgar and Ajeevika Mission (Gramin) Act, 2025, outlining the framework for the new rural employment programme replacing MGNREGA. The draft rules are open for public feedback until June 21, 2026.
The Centre received 5.59 lakh public grievances against various government departments in the first half of this year, with the Department of Financial Services (DFS) getting most of such complaints, according to an official report.
Besieged by accusations of failing to provide good governance in the state, Uttar Pradesh Chief Minister Akhilesh Yadav has suddenly risen to the occasion and started a government call centre to attend to public grievances.
A man has approached the Sitapur district magistrate with an unusual complaint -- claiming he can't sleep at night out of fear as his wife 'turns into a nagin'.
The Jammu and Kashmir government has directed the JKBOSE to take strict action against private schools found to be arbitrarily increasing fees and violating established regulations.
Delhi Chief Minister Rekha Gupta has directed officials to ensure the transparent and timely implementation of welfare schemes announced in the budget, warning of potential fund reductions for departments failing to utilise allocated budgets effectively.
The Indian government has blocked 300 websites and applications involved in illegal gambling and betting activities, including online sports betting platforms, online casinos, and satta/matka networks, as part of its efforts to create a safe and responsible online gaming ecosystem.
The National Commission for Women (NCW) has issued a comprehensive advisory to all states and Union Territories, recommending mandatory annual POSH audits and other measures to strengthen the implementation of the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013. The advisory aims to ensure safe, inclusive, and gender-sensitive working environments for women across all sectors, emphasising institutional accountability, proper committee constitution, and robust awareness programmes.
The Centre has announced that the Viksit Bharat -- Guarantee for Rozgar and Ajeevika Mission (Gramin) Act will come into force across the country from July 1, replacing the Mahatma Gandhi National Rural Employment Guarantee Act.
The Indian government has stated that it does not maintain centralised data on incidents of hate speech, racial slurs, harassment, and discrimination against people from the Northeast, emphasising that policing and public order are the responsibility of state governments.
A section of industry may need to begin compliance immediately, even as most states are yet to notify their rules.
The Punjab Assembly has passed the Punjab Prisons and Correctional Services Bill, 2026, to modernise the prison system, and the Societies Registration (Punjab Amendment) Bill 2026, to enhance transparency and accountability of societies.
The Supreme Court on Monday said it was sad that National Testing Agency has not learn lessons from the earlier NEET paper leak as it sought response from the Centre, NTA and Central Bureau of Investigation on pleas for replacement of the testing agency with a robust and autonomous body to conduct the medical entrance exam.
The Delhi High Court has refused to direct the reopening of the CBSE's portal for the re-evaluation of Class 12 answer sheets, stating that individual students can take action if aggrieved and that reopening the portal would delay the entire result declaration process.
The Haryana government has signed an MoU with the central government to implement Jal Jeevan Mission 2.0, focusing on water quality, sustainability, and long-term resource management with an investment of Rs 3,000 crore.
The National Commission for Women (NCW) has submitted a comprehensive set of recommendations to various central ministries, outlining a survivor-centric framework to enhance care, justice, and rehabilitation for acid-attack victims.
The one-page form will mandatorily seek the taxpayers name.
The Ministry of Information and Broadcasting has advised ZEE5 not to release 'Lawrence of Punjab', a docu-series on gangster Lawrence Bishnoi, after the Punjab Police expressed apprehension that it posed a risk to public order.
The CJP's rapid rise on social media reflects growing digital dissent and youth frustration with issues like unemployment and exam-paper leaks.
The NCERT's class 8 textbook is under scrutiny for its content on judicial corruption, potentially leading to its removal after government concerns and objections from the judiciary.
In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
The Delhi High Court has directed the removal of defamatory social media posts concerning the alleged molestation of a journalist on a flight, citing a violation of the accused's right to dignity and fair trial. The court also criticised media houses and actor Richa Chadha for amplifying unverified allegations.
The University Grants Commission's (UGC) new regulations on promoting equity in higher education institutions have sparked protests and legal challenges. This article explains the regulations, the concerns raised, and the government's response.
'Once the actual scope is understood, it becomes evident that the framework is about internal redress and course correction, and in no way criminalisation.'
'In the last one year, we have added more than Rs 1.7 trillion, and we are on track.'
The Supreme Court has directed all states and Union Territories to report on the implementation of guidelines for addressing mental health issues and suicide among students in educational institutions. The Centre has also been asked to file a compliance affidavit.
'Just like oral hygiene, cyber hygiene must become a daily habit,' says Beena Vaheed, executive director, Bank of Baroda. 'It is not enough to rely only on banks, companies, or the government. Each of us must play our part.'
